Frequently Asked Questions
How do I make a reservation?
You can make a reservation by emailing us at firstname.lastname@example.org or
by calling us a 229.740.4188. Someone would be delighted to help you!
Where area does Air Jump Depot service?
We will deliver to anywhere in Georgia,Florida, & Alabama. Delivery/Setup on an Inflatable to the local Valdosta / Lake Park area will be waived with a minimum rental amount. We will also waive delivery fees to locations outside of the local Valdosta area with other minimum rental amounts. Our delivery fees are very reasonable & Help recover costs associated with extended deliveries.
Does Air Jump Depot ever offer any specials?
We encourage you to tell all of your friends & family to check our website frequently. We change our special every month! Most of the time it will be posted on our website. If it is not posted, call us and we will let you know what our special is this month. We also offer multiple piece discounts.
What forms of payment do you accept?
We have a portable credit card machine which allows us to accept Visa, MasterCard, & Discover on site. We also take Checks (Business & Personal) & Cash (Driver can not make change). If you have another form of payment, please call us and we can make an arrangement. Your balance of your payment is due on the day of your event at the time of delivery.
Does Air Jump Depot require a deposit?
We do require a deposit to confirm you reservation. This is necessary to insure availability to others. We do require a credit card on file to reserve Specials & Large amounts of equipment.
How far in advance can I reserve a Jumper or Slide?
You can reserve an inflatable at anytime. Most of the time, we will have an inflatable available for your event; But, as the saying goes, the early bird gets the worm. If you would like a specific item, we recommend that you call as soon as you know the date of the event. The earlier you make your reservation the better your chances are at getting your first choice. We appreciate as much advance notice as you can offer, but we will do our best to work with you even if it’s a last-minute request.
What about delivery and set-up. Who does the work?
We do all the work. Air Jump Depot is a professional full-service inflatable rental company. We do however ask for 1 person to be available if needed. This person should be the one responsible for proper operation of the inflatable. Attendants are available @ an additional charge.
How long can I keep the Inflatable?
Your rental is for the day of your event (upto 6 hours). Typically, we start making deliveries in the morning and return to pick-up the equipment before sunset (6pm). Our delivery goal is to arrive at least 1 - 1 1/2 hours before your event starts and pick-up within an hour after the event. We do understand that sometimes this is not possible or it is inconvenient for you, so we work with our customer on a time that best serves you. Serving the customers needs, is first priority to Air Jump Depot.
What type of surface can I setup the Inflatable on?
We can set-up an inflatable on many surfaces (grass, asphalt, concrete, inside, outside, etc.). It is very important that the location is flat, level, and smooth. It is also imperative that the location allows for overhead clearance from any trees, power-lines, is free of debris, and is easily accessible. Additionally, it is very important to let us know the type of surface, so we can bring the correct anchor system to the jobsite. We will anchor the unit either by driving stakes into the ground or by using sandbags where stakes cannot be used. When you make the reservation, our staff will ask you these questions.
How much space is required for setup and proper use?
Generally, a 20-foot by 20-foot area is sufficient for most standard bouncers. Slides & Interactive Games are larger. Most of our Inflatables are different dimensions. It is ideal that there be at least a 5 foot buffer zone around any Inflatable. You will find the dimensions on the website next to the specific inflatable. Our staff will discuss the required dimensions when you call for a reservation.
Can an inflatable be setup indoors?
Absolutely! We love indoor set-ups. There will need to be a doublewide door allowing access of the large inflatable roll-ups. There will also need to be a tall ceiling to allow for overhead clearance of the Inflatable when erect. If you have access to an indoor gymnasium or conference room, there is no need to be concerned with inclement weather conditions.
Does Air Jump Depot have a policy on inclement weather?
An Inflatable can be very slippery and dangerous if they get wet. To avoid injuries, children must exit moonwalks while it is raining. It is the customers responsibility to ensure the childrens safety in the event of adverse weather. An Inflatable must be deflated when there are winds in excess of 20mph.
*Regarding delivery and set-upMost of the time if the weather is forecast to be adverse, but has not arrived, we will leave it up to the customer as to whether to deliver the Inflatable or not. If there is a bad storm in the area, we will call you before we depart the warehouse for your delivery. If you would like to reschedule due to bad weather, we ask that you call us as soon as you decide. In the event we do not hear from you, we will assume that the weather is clear in your area and will be there to set-up your event and payment will be due. Once the equipment is set-up we ask that you observe the weather and the weather forecasts and make every effort to maintain the equipment in a safe manner, in the event that it rains, thunderstorms, etc. If the weather is not cooperating on the day of your reservation, please call us at least 2 hours before your scheduled delivery time and we will be happy to work with you to reschedule your reservation with no cost or penalty. If you decide to cancel and not reschedule, see below for our policy on cancellations.
How many kids can be in the bouncer/moonwalks at one time?
The moonwalks/bounce house’s can hold approximately 8-10 children under 8 years old at a time, 6-8 children 8-11 years old, & approximately 5 children over 11 years of age. Our bouncers have an 800-1200lb capacity. Limits are to be followed for the children's safety. Manufacture’s recommendations should NEVER be exceeded!
Do I need to provide anything or do anything special?
Aside from showing the delivery person the location to set-up and showing him/her the electrical source, no. We will provide and set up all necessary equipment. The blower will need to be located within 75 - 100 feet of a designated, grounded, 3-prong, 110v, 20amp, GFCI electrical outlet. Also, to keep the setup process quick and efficient, please clear the area of any debris, animal droppings, or hazardous material.
What happens if I need to cancel or reschedule my reservation?
We ask that you reschedule and not cancel your reservation. If you need to cancel or reschedule your inflatable rental, please call us as soon as possible. We understand that things come up and we will work with you to choose another day if you decide to reschedule. If you decide to cancel and not reschedule, cancellations must be made at least 14 days prior to your rental date or you will be charged a cancellation fee. If we have already delivered your rental we will not accept a cancellation.